UNeGov.net/PyongyangSchool/04
 
 
title Engineering Structures and Processes for Electronic Governance
 
speaker Ms. Elsa Estevez
 
affiliation The United Nations University International Institute for Software Technology (UNU-IIST)
Computer Science and Engineering Department, National University of the South, Argentina
 
abstract Organizational transformation is critical to the effective application of Information and Communication Technology (ICT) in business and government in particular. There is growing consensus that most reported failures in ICT related-projects are due to the relatively poor attention given to organizational transformation issues - especially in terms of people and processes. This module discusses organizational transformation in the context of electronic governance. It starts by explaining government reform, new public management and the role that Information and Communication Technology (ICT) plays creating opportunities for- and effecting change. Next, the module discusses ICT based structural changes, followed by the concept of Business Process Reengineering (BPR) with focus on public-sector style BPR. Finally change management issues which must accompany structural and process reengineering efforts in the public sector are highlighted. Specifically the module will:
  1. explain basic concepts of organizational transformation and why it is essential for electronic governance
  2. discuss the role of ICT in enabling structural changes in government organizations
  3. explain how to carry out business process reengineering in public organizations
  4. teach how to manage the process of structural and process
    5. changes
 
slides download
 
bio Elsa Estevez is project staff of the Center for Electronic Governance at UNU-IIST. She is Assistant Professor at Universidad Nacional del Sur (UNS) in Bahia Blanca, Argentina. She holds a Magister in Computer Science from the same university and a Licenciado Degree in Computer Science from Universidad de Buenos Aires, Argentina. She teaches subjects related to Software Engineering. She is member of the e-Macao project at United Nations University - International Institute for Software Technology. Her research interest include: Electronic Government, software infrastructure for Electronic Government and Component-Based Development.